Customer Service Supervisor

Course Objective:

To help employees achieve corporate goals by teaching supervisors industry changes, company strategies, and motivational techniques that will help in developing a motivated, knowledgeable, energized work force in a competitive environment. This Customer Service Supervisors Course excites employees' natural desire to be successful by energizing them to help their company and their jobs thrive in a competitive environment.

Some Key Deliverables:

• Learn to implement decisions that will improve the four basic goals of your company under competition.
• Learn 5 (1-minute) speeches to deliver to your employees and customers on competition, customer service cost structure, outages, marketing, reliability, price, and other topics.
• Energize the workforce.
• Six actions employees can take.
• Break down communication barriers.
• Breaking down mistrust.
• How employee decisions impact the Annual Report.
• Understand the future of customer service - call centers, etc.
• Understand the impact of customer service on the "Bottom Line".