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To find out more information on any of the courses below or ones not listed on this site fill out the form on the Contact Us page.
Effective
Financial Decision Making for Non-Financial Managers l
Effective
Financial Decision Making for Non-Financial Supervisors l
Project
Analysis l Business
Case Writing l Work
Force I l Work
Force II l Work
Force III l
Asset
Management l Project
Management l Train
the Trainer l Risk
Management l Cultural
Change l
Budgeting
and Financial Forecasting l Ethics l Sarbanes-Oxley l 5
day Executive Finance Track l
Human
Resource Finance and Accounting l Communication
Financial Terminology l
Information
Technology l Public
Affairs l Marketing
Financial Decision Making l
Call
Center Workshop l Legal l Supply
Chain and Purchasing l
Customer
Service Supervisor l
Customer
Service Financial Decision Making l Telecommunications
Finance and Accounting l
Telecommunications
Work Force I
Effective Financial Decision Making for Non-Financial Managers
Learn To Make Better Decisions In This New Competitive World
"Lucian has taught numerous utility finance courses for our EEI Executive Leadership Program and always received top ratings. The vice presidents learn a slippery subject in a power-paced course, and have fun doing it."
Cookie Palladini, Director
HR Planning & Development
Edison Electric Institute
Washington, D.C.
Course Objective:
The course is designed for participants without an accounting degree. It is for non-accounting employees. The primary objective of this course is to teach a customized finance and accounting course to non-accounting managers and supervisors. A second objective of this course is to teach managers and supervisors about their industry and what they can do to deal with financial opportunities and threats. Participants will learn how to better understand their company's financial statements and annual reports as well as how they can impact them. Participants will learn to get their budget approved, find money-making projects, prioritize and rank their projects and understand Wall Street's view of their industry and company.
Some Key Deliverables:
- Understand how to identify moneymaking projects developing over the next ten years.
- Learn to make decisions that will improve the four basic financial goals of your company under competition: efficiency, profitability, liquidity, solvency.
- Learn how to read your company's annual report and compare it to another company's.
- Learn six actions every employee can take to help the "Bottom Line".
- Learn what methods the top companies are adopting to evaluate departments and divisions and how to become "best in class" under these methods.
- Learn how to see the "Big Picture" and how you fit into it.
Effective Financial Decision Making for Non-Financial Supervisors
Course Objective:
To help employees achieve corporate goals by teaching supervisors industry changes, company strategies, and motivational techniques that will help in developing a motivated, knowledgeable, energized work force.
Some Key Deliverables:
- Learn to implement decisions that will improve the four basic goals of your company under competition.
- Energize the workforce.
- Six actions employees can take.
- Misconceptions about competition.
- Break down communication barriers.
- Breaking down mistrust.
- How employee decisions impact the Annual Report.
Learn to Identify, Evaluate, And Defend Budget Proposals.
Learn the Latest Techniques used by Fortune 500 Companies to Evaluate and Rank Budget and Project Proposals.
- 95% of the Participants have rated this Project and Business Case Analysis course as outstanding as to both content and delivery.
- Participants get to bring their own budget and business cases to the course and work them in the class.
- In one project ranking course alone, participants created $68,000,000 in shareholder wealth.
- This course has 25 project cases solved by the instructor.
- New Equipment Case - Cost Cutting Fools Case
- Maintenance Expense Case - Run to Failure Case
- Soft Dollar Case - Layoff Case
- Materials & Supplies Case - Reliability Projects Case
Some Key Deliverables:
- Learn how to find relevant information for decision making--Benchmarking web sites
- Apply 4 financial techniques used by Fortune 500 companies to evaluate projects and programs.
- Learn the best project ranking methods.
- Be able to evaluate and use risk and sensitivity analysis in capital investment decisions.
- Learn how to present your budget in the proper format and appearance to your manager or supervisor.
- Communicate verbally your good project ideas.
- Eliminate tons of bad data.
- Bring an actual case to work in class.
- Customized to your project evaluation model.
- Communicate and defend good project and budget ideas.
- Understand differing impacts of capital versus operating expenditures.
- Understand how your project decisions impact the bottom line.
Specifically Designed for Employees Who Write, Review, or Approve Business Cases
"Unbelievable value in a short period of time. Made business case writing simple and fun. What is the next course this guy teaches, I want to take it!"
Participant-
Business Case Writing
Course Objective:
This course will teach participants to properly formulate and write their business cases to obtain approval from their superiors. Once participants have completed this class they will be able to apply practical business writing techniques that will net positive results.
Some Key Deliverables:
- Learn the components of a business case.
- Write for your reader's perspective.
- Evaluate data for inclusion in a business case.
- Write business cases on soft projects - key phraseology.
- Planning compatibility.
- Develop a consistent business case structure.
- Understand risk and opportunities.
- Work with advanced business case writing techniques.
- Learn how to see the "Big Picture" and how you fit into it.
- Words on Words.
- Discuss types of projects - Environmental, Safety, Strategic, Routine, Creative.
- Learn the kinds of benefits to include in a business case.
- Learn the eight steps of professional business case writing.
- Learn the ten sins of business case writing.
- Writing for special situations.
- Learn professional editing techniques.
- Learn correct spelling of commonly used "Tricky Words".
Specifically Designed for Workforce/Unions/Bargaining Units Operators, Drivers, Secretaries, Union Stewards, Call Center employees
"Lucian's class has helped all employees better understand business basics as well as the financial ramifications of industry restructuring. His students consistently give him an "A" in content and delivery. Value added!"
Dennis Bauern
Business Manager
Transmission & Distribution
Southern California Edison
Rosemead, CA
Course Objective:
To teach the lower level workforce to become excited about their jobs as competitive pressures impact your industry. These employees have been beaten down, disconnected and disheartened by the onslaught of competition. The workforce connects employees to management goals.
Some Key Deliverables:
- The only course in America designed and taught to workforce and union groups to help them become energized about the opportunities afforded by the rapidly changing world of business.
- Lucian Conway has taught over 50,000 employees how to understand the financial side of creating shareholder wealth, to be more productive, and to be on the team.
- Lucian Conway has taught literally thousands of workforce and union employees.
- This Workforce Course is customized with 100 of your company's competitive threats and opportunities.
- This course compares the financial success of the participant's company with 40 other companies, including key competitors selected by your leaders.
Specifically Designed for Workforce/Unions/Bargaining Units
Course Objective:
The objective of the course is to give employees a management perspective on the Chairman's view of the company on topics not covered in Workforce I. Employees will understand better the reasoning for goals, strategies and actions of the company both past and present. A short update on deregulation is followed by lecture, cases and discussion about selected topics listed below. Employees will understand why people invest money in their stock and how to better invest their own money for retirement. The end result is an employee who is operating from more accurate facts and assumptions and is more committed to the company team. This is a three to four hour course.
Some Key Deliverables:
- 101 employee actions that improve your company's stock price.
- Creating shareholder wealth through flexibility.
- Understanding company strategic, tactical and business unit goals.
- How your performance impacts your stock.
- Understanding Wall Street.
- Diversification and spin-offs - which ones are winners and losers.
- Learn all about your stock and your investment in it.
- Retirement options--How to invest your money.
- Understanding Investment Theory--Better understanding/forecasting risky investments.
- How to Read the Wall Street Journal.
- Learn what employee actions can be taken to help you and your company.
- Understanding the Annual Report.
Course Objective:
The objective of the course is to teach employees to create more shareholder wealth and better service in the field by identifying, classifying, evaluating, recommending and implementing wealth creating ideas and projects. The course covers in detail one of the key elements of continuous improvement. The end result is an employee who is gladly targeting and implementing ideas that are directly connected with short and long term company goals and strategies-and the creation of shareholder wealth. Because of the popularity of "investing your own money" in Workforce II, another section has been added with new financial planning material.How to Identify Shareholder Wealth Creating Ideas. Many employees do no understand how shareholder wealth is created in a company. They do not have simple tools of analysis and though that give them and their company the edge needed for wealth creation. Workforce delivers to employees the tools necessary create shareholder wealth. Employees will learn and study case studies of shareholder wealth creating ideas that help achieve the stated goals of the company.
Definition of a Shareholder Wealth Creating Idea
Case Studies of Shareholder Wealth Creating Ideas
Connecting Ideas to Company Goals and Better Service
Course Objective:
This course is designed for the employee who needs to understand asset management and the latest project evaluation techniques used in the leading companies today. The need for this course has grown out of the increased competitive pressures on cutting cost and selecting the best projects. Participants can expect to gain the ability to identify, evaluate, and sell good project ideas.
Course Objective:
The objective of this course is to have all participants know and apply principles of project management to better manage projects -- producing timely, quality results within budget that meet customer expectations.
Some Key Deliverables:
- Know the language and process steps of a successful project.
- Understand the three phases of project management.
- Comprehend the elements of project success and failure common to all projects.
- Apply project process principles to a core team of sponsor, customer, stakeholder and project team.
- Fully understand how effective meetings and team dynamics interplay for the success of a project.
- Learn the importance of a transition strategy and communication networks in facilitating a project's success.
- Become familiar with how to manage and control a project during the implementation stage.
- Improve present or future projects by applying course principles to their work environment.
- Design transition management plan for project.
Secrets to Energizing Technical Instructors
Course Objective:
Would you like to learn the secrets of the leading business acumen instructor in the world? The objective of the TRAIN THE TRAINERS COURSE is to teach instructors the secrets of Dr. Lucian Conway who has taught 50,000 employees from board members to presidents. This course targets trainers and helps them to become better trainers. Participants will learn to become, outstanding, dynamic and popular. They will also learn to create more value for their organization by delivering more real learning to the employees they teach. The course also teaches trainers to identify, evaluate and sell the value of their courses to supervisors and managers. One of the hardest things to prove in any organization is the dollar value of training. This course teaches trainers and their supervisors four techniques for evaluating their courses contribution to the financial success of the organization.
Some Key Deliverables:
- Course participants will become energized and excited about the role they play within the company.
- Learn their industry.
- Learn how to properly prepare for class.
- Learn numerous things that you can do during class to make you and the course better.
- Learn how to evaluate yourself.
- Learn how to evaluate the course.
- Learn how to sell a new course.
- Learn to improve your business literacy to enhance job performance.
- Learn numerous "One Minute Speeches" to give to other employees about the goals of their department.
- Learn to prove your course creates shareholder value.
- Learn 100 specific tips to improve your technical course.
Specifically Designed for Executives, Managers, Supervisors Associated with Trading
Course Objective:
This course teaches participants important aspects of risk including control, monitoring, and operating systems. Participants also gain a fundamental understanding of derivative instruments and how they are used to manage energy market risks. Participants actively engage in exercises that simulate competitive energy markets and the development of customer-oriented derivative products.
Some Key Deliverables:
- Learn what risk really is and is not.
- Learn the basic components of risk.
- Learn the definition of risk management.
- Learn four famous risk management failures and how management could have prevented these failures.
- Learn the goals of risk management.
- Learn to set up a trading department.
- Learn how to implement control procedures to manage and control your trading department and company.
- Learn how to segregate the duties of a trading department and company.
- Learn to identify problems in the organization structure of your trading department.
- Learn what the front office, the middle office and the back office should and should not do.
- Learn the types of reports that should be prepared.
- Learn where and when reports should be sent.
- Learn shortcomings of the typical trading department control system.
Learn What Actions You Need To Take To Fit Into the New Competitive Culture In Business and Create Shareholder Wealth
Course Objective:
The objective of this course is to teach all employees the new culture of successful companies in the changing corporate world. Employees will learn the new paradigms that will be driving the new decisions models. Employees will also learn new actions and attitudes they must adopt to produce value added services in their jobs. This course is a motivational course resulting in excited employees armed with new knowledge, skills and attitudes to assure the proper creation of shareholder wealth.
Some Key Deliverables:
- Learn why cultural change is taking place.
- Learn why cultural change is needed.
- Learn how cultural change will impact you.
- Learn what you can do to deal with cultural change in a positive way.
- Learn new decision paradigms that will be driving current and future decisions.
- Learn how and why management's actions are caused by forces outside your company.
- Learn six actions every employee can take to help "create shareholder wealth".
- Learn how the budgets and finance goals will change.
- Learn the types of mergers and spin-offs and how it might positively impact you.
- Learn the types of methods the top companies are adopting to evaluate departments and divisions in the new culture.
Budgeting and Financial Forecasting
"Dr. Conway has the extraordinary ability to reduce even the most complex issues surrounding utility restructuring into a comprehensible framework. I have never seen anyone do a better job of addressing the issues and challenges that come from unbundling tariffs and pricing in a competitive market."
David K. Warner, Director
Rates & Regulatory Affairs
Louisville Gas & Electric Co.
5 MAJOR TOPICS:
- Project Ranking
- Risk Analysis
- Competition
- Budget Process
- Sensitivity Analysis
Some Key Deliverables:
- Learn "Best in Class" techniques used.
- Learn industry trends in evaluating projects.
- Learn how to evaluate cash flows in budget processes.
- Review basic techniques for evaluating projects.
- Learn the latest techniques for evaluating projects.
- Learn how to think about budgeting and project analysis as it relates to the New Competitive Era.
- Forecast of how competition will impact your company.
- Learn how to forecast revenues.
- Learn how to defend against bad outsourcing decisions.
- Learn how to rank projects that have soft dollars.
- Learn how to communicate with non-accounting managers.
Case Studies in Business Ethics
Lessons to be Learned
Course Objective:
This is a case study course of various ethics cases with lively discussion on the causes of the Enron Collapse as it relates to ethics and law. The course carries CPE credit for engineers, lawyers and others. And the course is taught by Lucian Conway who holds a Doctor of Philosophy in Business. The purpose of the course is to have managers understand the application of ethics in modern day energy companies.
Some Key Deliverables:
- Learn the definition of Ethics.
- Learn how companies fall into unethical conduct.
- Learn how to avoid ethics pitfalls.
- Learn how to communicate ethical goals and behavior.
- Review numerous Ethics Case Studies.
- Apply ethical rules of conduct to the Enron collapse.
- Learn what Ethical Accounting behavior includes.
- SEC, CPAs, Auditors and ethical behavior.
- Things you should make sure you tell your Board.
- Example of ethical behavior in your company.
- Learn four approaches to business ethics.
- Understand what happened at Enron and how it can be avoided.
- Analysis of the Key players in the Enron case.
- Can you legislate ethics?
This course includes everything listed under the ethics course (above), but also includes information on the Sarbanes-Oxley law.
Course Objective:
To advise executives, managers, and supervisors of their obligations under the Sarbanes-Oxley law, allowing them to fully comply. The course contains a summary of the law written in layman¹s language as well as a comparison with the actual law.
Some Key Deliverables:
- Key components of Sarbanes-Oxley.
- How internal controls are affected and/or implemented.
- Requirements for data integrity and security.
- Financial aspects of Sarbanes-Oxley.
- Compliance guidelines.
- Penalties for failing to comply (ways you can go to jail).
- Positive features of Sarbanes-Oxley.
Financial Reports, Ratemaking Strategies, and Internal Financial Decision Making
Learn To Become A Better Leader
Course Objective:
The objective of this course is to teach Presidents and/or CEO's the necessary basic financial knowledge about their industry. This is a strategic finance course designed for executives. Participants will learn how to better understand their company's financial statements and annual reports as well as how they can effect them. Once participants have completed this course they will have a better understanding of the world around them, where they fit into the big picture, and what range of actions that are available to maximize their company's financial destiny.
Location and Timing:
The Executive Finance Course is taught in Dallas, Texas. The Course is a 5 day course. It is conducted in Dallas at the Marriott Airport Hotel to facilitate easy access for the executive. The course can be taught in a five consecutive days or in three different sessions (two day, two day, then one day). In addition, the executive can receive a yearly one day update session on current events, or any topics of his/her choosing.
Topics Covered:
- External Financial Accounting. Understand accounting and accounting terminology. Learn Wall Street and how to read your company's annual report and compare key benchmarks to other companies.
- Regulatory Accounting and Reporting. Understand Various Rate Case Strategies. Understand Regulatory Spending Strategies. Understand Regulatory Terminology.
- Managerial Accounting--Identifying and critiquing Projects and Programs that will improve the four basic financial goals of your company: efficiency, profitability, liquidity, solvency. Ranking Projects. Breakeven Analysis. Risk Analysis.
- Strategic Thinking--Mergers, Spin-offs, Spin-ins, Techniques for Evaluating Divisions, EVA, SVA.
- Motivating Employees Toward Financial Stewardship--Motivational Speeches to Give to Employees.
Human Resource Finance and Accounting
"I didn't think it was possible to have fun in a finance/accounting workshop. Lucian's liberal use of humor along with classroom activities results in learning that sticks."
Mike Grabarek
Director, Leadership Dev.
Entergy Service Inc.
- Human Resource Course is customized with 100 of your company's financial facts.
- Human Resource Course is customized with 25 of your department's competitive threats.
- Human Resource Course has 15 actual HR cases and problems worked by instructor.
- Outsourcing Case
- Employee Stock Option Case
- Soft Dollar Case
- HR versus Accounting Department Case
- Recruiting Dept. Case
- Service Center versus HR Department
Some Key Deliverables:
- Update on financial impact of competition on company and Human Resource Departments.
- Financial decision making in the Human Resource Department.
- Five financial actions every HR employee can take to help the "Bottom Line".
- Economic value added "EVA".
- Defending "Soft Dollar" projects and programs.
- Learn all key financial and competition terminology.
- Learn how to defend soft dollars with hard facts.
- Better manage costs.
- Know profitability, and optimal resource allocation.
- Reduce transaction costs (i.e., reducing pension plan costs, minimize paperwork).
- Enhance service to internal clients.
- Developing value proposition.
- Client - specific evaluation criteria.
- Learn how to better communicate with clients.
- Learn how to compile relevant information.
Communication Financial Terminology
"Lucian has a unique ability to reduce difficult finance and rate accounting concepts to bottom line importance and explain them in a way that is humorous and understandable."
Kenneth C. Raney, Jr.
VP Associate
General Council & Corporate Secretary
Central and South West Corp.
Dallas, Texas
Course Objective:
To teach communication department employees how to understand and verbally communicate, with confidence, all relevant regulatory and financial concepts about their company.
Some Key Deliverables:
- Understand company policies that are changing and will change.
- Learn to not only understand, but talk and present, with confidence, financial information to the public.
- Learn to prepare, identify, evaluate and defend department projects and programs.
Defending Against Bad Outsourcing Decisions
"I have used Dr. Conway's services for over ten years. He is able to teach very complex subjects in simple, understandable terms, and do so in a fun and interesting fashion."
Malyn Malquist
President & CEO
Sierra Pacific Power Co.
Reno, NV
- Information Technology Course is customized with 100 of your company's and department's strategies and goals.
- Information Technology Course is customized with 25 of your department's competitive threats.
- Information Technology Course has 15 actual IT cases and problems worked by instructor.
- Outsourcing Case
- Soft Dollar Case
- Application Software Case
- Employee Stock Option Case
Some Key Deliverables:
- Update on financial impact of competition on company and Information Technology Departments.
- Financial decision making in the Information Technology Department.
- Five financial actions every IT employee can take to help the "Bottom Line".
- Learn the latest techniques used by IT departments to evaluate projects.
- Learn to identify, evaluate, and present projects and budgets.
- Defending "Soft Dollar" projects and programs as well as your department.
- Learn all key financial and competition terminology.
- Understand the reasons for and effects of restructuring.
Specifically Designed for Public Affairs Employees who need to communicate the latest competition and financial concepts to internal clients and external constituents
Course Objective:
To teach public affairs employees how to understand, write, and verbally communicate, with confidence, all relevant financial and "competition" concepts about their company, operating in a competitive world.
Some Key Deliverables:
- Master financial terminology.
- Understand company policies that are changing and will change.
- Learn to not only understand but talk about and present, with confidence, financial, competition concepts to the public.
- Learn to prepare, identify, evaluate and defend department projects and programs.
Marketing Financial Decision Making
Course Objective:
The objective of this course is to teach managers and supervisors about their changing industry and what they can do to deal with these changes. Participants will learn how to better understand their company's and their customer's financial statements and how they can effect them. Once participants have completed this course they will have a better understanding of the world around them, where they fit into the big picture, and what they can do to satisfy customer's needs and create shareholder wealth for both their customers and their company.
Some Key Deliverables:
- Learn to present ideas that will improve the four basic financial goals of your customer: efficiency, profitability, liquidity, solvency.
- Learn how to read your customer's annual report and compare it to other companies.
- Learn six financial ideas that will connect to every customers "Bottom Line".
- Learn what methods the top companies are adopting to evaluate marketing departments and divisions and how to become "best in class" under these methods.
- Understanding how to "rap" about finance and accounting with customers.
- Understanding your customers competitive and financial goals.
- How marketing impacts the balance sheet and income statement.
- How to finance and teach customers to finance their project ideas.
- How to find money making ideas from marketing groups and customers.
- Understanding key marketing strategies in dealing with selling customers products.
- Correcting common errors in understanding financial information.
Specifically Designed Workshop for Call Center Employees
"Lucian's class has helped all employee levels better understand business basics as well as the financial ramifications of industry restructuring. His students consistently give him an "A" in content and delivery. Value added!"
Dennis Bauern
Business Manager
Transmission & Distribution
Southern California Edison
Rosemead, CA
Course Objective:
This half day workshop will teach call center employees about the changing industry and what they can do to impact their company as well as explain the changes to customers. This Call Center Workshop excites employees' natural desire to be successful by energizing them to help their company survive in competition and to help their jobs survive competition. This workshop will increase participant's knowledge about the rapidly changing industry making them more capable to answer customer questions, which will in turn make your consumers more knowledgeable.
Some Key Deliverables:
- Boost confidence of call center employees.
- Learn why competition has made customer service so important.
- Participants will learn how important their jobs are to the success of the company and will become energized in their efforts to become more productive and efficient.
- Understand the exciting future of customer service.
- Learn how to make every call a marketing call.
- Learn industry changes like shifting the ratio between incoming and outgoing calls.
- Learn what happened in the United Kingdom and the telecommunications industries.
- Learn to describe the delicate balance of price and reliability.
- Learn to create customer satisfaction with improved knowledge of company goals.
- Participants will have a better understanding of the industry changes and will be able to handle situations and will be dealing with such situations from a positive/informed/intelligent position rather than from an uninformed one.
- Participants will understand the driving force behind the need to do a great job..competition.
- Participants will be taught the key elements of competition that every customer service employee needs to know.
Course Objective:
To review for the legal team the basics of finance, accounting and ratemaking; and to review how to evaluate the financial health of an electric company. To teach legal department employees to talk about electric financial concepts "in public with confidence."
Finance and Accounting for Supply Chain and Purchasing Employee
"Lucian has taught numerous utility finance courses for our EEI Executive Leadership Program and always received top ratings. The vice presidents learn a Slippery subject in a power-paced course, And have fun doing it."
Cookie Palladini, Director
HR Planning & Development
Edison Electric Institute
Washington, D.C.
Course Objective:
The objective is to teach supply chain and purchasing employees finance and accounting needed in their jobs. Participants will learn how their company or division's performance impacts key Wall Street benchmarks for financial and operating performance. Each employee will learn six techniques they can take back to their job to improve their job performance. Employees will learn to better understand financial goals and threats. This course covers spinning off divisions, spending strategies, income statement and balance sheet performance and key financial ratios. Project evaluation and business case analysis are also covered.
Some Key Deliverables:
- Learn to make decisions that will improve the four basic financial goals of your company under competition: efficiency, profitability, liquidity, solvency.
- Learn how to read your company's annual report and compare it to other companies.
- Learn six financial actions every purchasing employee can take to help the "Bottom Line".
- Learn what methods the top companies are adopting to evaluate purchasing departments and divisions and how to become "best in class" under these methods.
- Learn how to see the "Big Picture" and how purchasing fits into it.
Course Objective:
To help employees achieve corporate goals by teaching supervisors industry changes, company strategies, and motivational techniques that will help in developing a motivated, knowledgeable, energized work force in a competitive environment. This Customer Service Supervisors Course excites employees' natural desire to be successful by energizing them to help their company and their jobs thrive in a competitive environment.
Some Key Deliverables:
- Learn to implement decisions that will improve the four basic goals of your company under competition.
- Learn 5 (1-minute) speeches to deliver to your employees and customers on competition, customer service cost structure, outages, marketing, reliability, price, and other topics.
- Energize the workforce.
- Six actions employees can take.
- Break down communication barriers.
- Breaking down mistrust.
- How employee decisions impact the Annual Report.
- Understand the future of customer service - call centers, etc.
- Understand the impact of customer service on the "Bottom Line".
Customer Service Financial Decision Making
Course Objective:
This course covers customer service decisions as they relate to the financial statements. Participants will be able to better understand and communicate the financial aspects of their company. Participants will be able to better handle customer questions about their changing industry and in turn will increase customer satisfaction.
Some Key Deliverables:
- Understand the future of customer service - call centers, etc.
- Learn 5 (1-minute) speeches to deliver to your employees and customers on competition, customer service cost structure, outages, marketing, reliability, price and other topics.
- Understand the impact of customer service on the "Bottom Line".
- Learn industry changes like shifting the ratio between incoming and outgoing calls.
- Be able to read your company's annual report and compare it to others.
- Understand why the industry is changing the ratio of incoming to outgoing calls.
- Learn how to structure customer service decisions to improve your financial options.
- Learn how to see the "Big Picture" and how you fit into it.
- Learn 6 actions each employee can take to help the company and their job security.
A Customized Finance and Accounting for Non-financial Managers and Supervisors in Telecommunications Groups
"The financial decision making
course Lucian taught me was extremely valuable to me in the telecommunications
group. I really enjoyed Lucian's style and knowledge."
Lead Operations Specialist
Constellation Energy
Course Objective:
The objective of this course is to teach non-financial managers and supervisors finance and accounting. The course is fun and meaningful. The course focuses financial and accounting problems faced by telecommunications groups. The course covers budgeting, annual report, internal reports, project ranking, data gathering techniques, cost cutting, project evaluation, defending against improper outsourcing, competitor financial statements, and many other timely communications topics.
Some Key Deliverables:
- Understand how competition in the telecommunications industry will develop.
- Learn to make decisions that will improve the four basic financial goals of your company under competition: efficiency, profitability, liquidity, solvency.
- Learn how to read your company's annual report and compare it to other companies.
- Learn six financial actions every employee can take to help the "Bottom Line".
- Learn what methods the top companies are adopting to evaluate telecommunications departments and divisions and how to become "best in class" under these methods.
- Learn how to see the "Big Picture" and how you and your projects fit into it.
Telecommunications Work Force I
Specifically Designed for Telecommunications Technicians/Employees
Course Objective:
To teach the lower level Telecom workforce to become excited about their jobs as competition increases in the telecommunications industry. These employees have become disheartened competitive pressures and outsourcing. The course combats this strategic problem.
Some Key Deliverables:
- The only competition course in America designed specifically for telecommunication workforce and union groups to help them become energized about the opportunities afforded by the increased competitive nature of the telecommunications industry.
- Lucian Conway has taught over 5,000 telecommunications employees his Finance and Accounting for Non-financial course.
- Lucian Conway has taught literally thousands of workforce and union employees in the in numerous industries.
- He has taught 50,000 such workforce employees in this course in the last twenty-five years.
- This Telecom Workforce Course is customized with many of your company's competitive threats and opportunities.
- This course compares the financial success of the participant's company with 20 other similar companies...the good, the bad, and the ugly.
About Us l Instructor Bio l Teaching Philosophy l List of Courses l Industry Specific Courses l FAQs l Newsletter l Contact Us l Home
Conway
Consulting
5930 Royal Lane, Suite E Box 204, Dallas, TX 75230
voice: (214) 368-9100 fax: (214) 368-9101
email: info@conwayconsult.com